Return Policy

We ship the products as described. Refunds or exchanges are issued within 14 days of order if we ship the wrong product or a product that is different from the one ordered. Saint Luke Iconography Supplies reworks all returns and sends them back to the customer for FREE. The customer is responsible for the shipping charges to Saint Luke Iconography Supplies. If you have any questions about our return procedure, please don't hesitate to contact us at  This email address is being protected from spambots. You need JavaScript enabled to view it.

PRODUCT EXCHANGE PROCEDURES

Contact Saint Luke Iconography Supplies via email right away (This email address is being protected from spambots. You need JavaScript enabled to view it.). Provide written explanation of the issues. When authorized, ship back the item to the address on your package. Once the package is received, you will be emailed further information on the status of your order. Refund will be issued once item(s) is received and deemed to be in original condition.

Damaged items

Requests for an exchange or refund for damaged items MUST meet the following conditions:

1. There needs to be pictures of the product AND the box/shipping container submitted

2- The customer first needs to discuss the damage directly with the shipping company (USPS, UPS etc.) and file a claim

3- If a claim of damaged goods has been denied by the shipping company, the customer must provide copies on the denial along with pictures of the shipping container and damaged product along with order number

4- If it is determined that the product was shipped already damaged, the rest of this return policy will be followed

To return an item to St. Luke Iconography Supplies, follow our three-step process:
1. Place all the original packaging in the box.
2. On your invoice, if the price of the item you're returning is listed as:
1. Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured and request a return receipt for confirmation that your shipment has reached its destination.
2. More than $500: FedEx® and UPS® will not insure it, so ship your package via US Postal Service priority mail, registered (with insurance), and request a return receipt for confirmation that your shipment has reached its destination.
Return shipping paid by the buyer .
15% restocking fee will be charged.

You will receive notification regarding your return or exchange within five business days. Any unauthorized, improperly packaged, or non-insured packages will be returned to the sender. Items that show signs of wear or have been used, altered, or damaged in any way cannot be accepted for return.

* Saint Luke Iconography Supplies will not be responsible for loss or damage of return shipments.